Refund Policy

Returns Pic

 

Easy Returns
  • Go To Returns Center Link or At Bottom Of Web Page
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition (unwashed and unworn) that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.

 

Additional non-returnable items:
  •      Gift cards
  •      Jewelry
  •      Underwear, Bodysuits, or Swimsuits
  •      Downloadable software products
  •      Some health and personal care items
  •      Free gifts or promotional items
  •      Customer Provided An Incorrect Address
  •      Courier Deems The Address As Undeliverable Or Insufficient
  •      Customer Has Buyers Remorse

 

Are There Any Charges For Return?
  •      There Is A Restocking Fee Of $7.95
  •      The Restocking Fee for High-End Apparel $10.95
  •      Original Shipping Charges Is Non-Refundable. 
  •      You May Be Responsible For Return Shipping Charges. In most Cases Your Shipping Was Free
  •      You May Be Responsible For Customs Fees Or Import Duties

 

To complete your return, we require a receipt or proof of purchase as well as a photo of defected product which can be email to our support team.

 

How Do I Return?
  •      Go To The Return Center Link  or At Bottom Of WebPage
  •      Enter Your Order Number Preceded With (#) Infront & Email Address In The Field  And Click To Start Return         Process
  •      YOU MUST HAVE ENTERED YOUR EMAIL ADDRESS WHEN YOU PLACED YOUR ORDER OR ELSE THE (EASY RETURNS PROCESS) WILL NOT POPULATE IT WILL LOOK SOMETHING LIKE THE EXAMPLE BELOW

 

 

UNABLE TO FIND ORDER

  •      Simply Email Order Support So That We May Better Assist You. If Not Then Cont....
  •      Follow The Screens Instructions And Select The Items You Want To Return And The Type Of Return
  •      You Will Get A Confirmation Email With Shipping Guidelines
   
     There are certain situations where only partial refunds are granted (if applicable & Approved)
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition or is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

 

                                                     Refunds (if applicable)
How Soon Will I Get My Refund?
  • Once Your Return Is Received And Inspected, We Will Send You An Email To Notify You That We Have Received Your Return Item. We Will Also Notify You Of The Approval Or Rejection Of Your Refund.
  • If You Are Approved, Then Your Refund Will Be Processed, And A Credit Will Automatically Be Applied Original Method Of Payment, Within 10 Business Days, Same For Store Credit Process,  And Item Exchanges.

 

                                            Late or missing refunds (if applicable)
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at OrderSupport@Keyomi-Sook.com
                                               
       Sale items (if applicable)
  • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
  • Exchanges (if applicable)

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, Go To Returns Center and send us an email at OrderSupport@Keyomi-Sook.com and send your item to Address Preprinted On The Labels
Gifts
  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping The Return
  • To return your product,  Go To Returns Center you should mail your product to: To The Address Printed On The Shipping Label
  • Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box/package & add to pre-printed label. You can use the box/package the items arrived in or another box/package if you prefer.
  • Go to local post office, or another courier, to ship the package. The return address for the package: Will Be Preprinted On Shipping Label
  • Please, provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving an email for shipment updates.
  • You will receive an email as soon as we received your items, and when the refund is approved.
  • You may/will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s). 

 

 

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